Terms & Conditions
1. Ordering
These Terms & Conditions apply to all purchases made on https://welleessentials.com. By placing an order, you agree to be bound by these terms. If you do not agree, please do not place an order.
1.1 Eligibility
By placing an order, you confirm that:
- You are of legal age in your country or have consent from a parent/guardian.
- You have full capacity and authority to agree to these Terms & Conditions.
1.2 Placing an Order
- Once an order is placed, you will receive an order confirmation email. Check your spam/junk folder if you don’t see it.
- When your order is shipped, you will receive a shipping confirmation email with tracking details.
- Your credit/debit card will be charged immediately upon order submission.
- We retain ownership of all products until full payment is received, including shipping and applicable taxes.
- We reserve the right to cancel or reject orders for any reason. If an order is cancelled, you will be refunded.
2. Shipping & Delivery
We offer worldwide shipping and strive to process orders as quickly as possible.
2.1 Shipping Timeframes
- New Zealand: 1-3 business days
- Australia: 5-10 business days
- International: Varies by country (estimated at checkout)
2.2 Shipping Costs
- Free shipping on orders over:
- $150 NZD within New Zealand
- $300 AUD within Australia
- All other shipping costs are calculated at checkout.
2.3 International Orders
- We ship worldwide.
- Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer. These are determined by your local customs office.
2.4 Shipping Delays & Liability
- Shipping timeframes provided on our website are estimates only.
- We are not responsible for shipping delays caused by couriers, customs, or events beyond our control.
- Once your order has shipped, it is outside of our control. Please contact the shipping carrier for any delays.
3. Returns & Refunds
3.1 No Returns Policy
Due to the nature of our products, we do not accept returns for any reason, including:
- Change of mind
- You didn’t love the flavour
- Ordering the wrong product
We recommend carefully reviewing product descriptions, ingredients, and FAQs before ordering. If you’re unsure which product is right for you, please email hello@welleessentials.com or DM us on Instagram (@welle_essentials) for guidance before purchasing.
3.2 Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or faulty, you must:
- Contact hello@welleessentials.com within 48 hours of delivery
- Provide your order number and clear photos of the issue
We will assess the claim and, if approved, provide a replacement or refund at our discretion.
4. Website Use
4.1 Terms of Use
By accessing https://welleessentials.com, you agree to:
- Comply with these Terms & Conditions.
- Use the website only for lawful purposes.
- Not attempt to copy, modify, or exploit any content on this site.
If you do not agree, you may not use this website.
4.2 Intellectual Property & Copyright
All content on this website, including text, images, branding, and designs, is owned by Welle Essentials and is protected by copyright and trademark law.
You may not:
- Modify, copy, or reproduce any content without permission.
- Use our materials for commercial purposes.
- Attempt to decompile or reverse-engineer any software on our website.
4.3 Website Availability & Changes
- We strive to keep our website updated and running smoothly, but we do not guarantee uninterrupted access.
- We reserve the right to update, change, or remove content or products at any time without notice.
5. Disclaimer & Limitations of Liability
5.1 No Health or Medical Claims
- Welle Essentials products are not intended to diagnose, treat, cure, or prevent any disease.
- We do not guarantee specific health results from using our products.
- Always read ingredient lists and consult a healthcare provider before using supplements, especially if you are pregnant, breastfeeding, or have a medical condition.
5.2 Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any direct, indirect, incidental, or consequential damages from the use of our products or website.
- We do not guarantee that our website, services, or products will be error-free, uninterrupted, or secure.
Some jurisdictions do not allow limitations on liability, so these exclusions may not apply in certain cases.
6. Links to Third-Party Sites
Our website may contain links to external sites. We do not endorse or take responsibility for their content. Use third-party websites at your own risk.
7. Modifications to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without notice. The latest version will always be available on our website.
8. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.