Shipping & Returns
We ship worldwide! Your order will be processed and dispatched as quickly as possible.
Shipping Timeframes:
- New Zealand: 1-3 business days
- Australia: 5-10 business days
- International: Varies by location (shipping estimate shown at checkout)
Shipping Costs:
- FREE SHIPPING on orders over $150 NZD (NZ) & $300 AUD (AU)
- Shipping rates are calculated at checkout for all other orders.
Order Tracking:
Once your order is shipped, you’ll receive a tracking number via email.
International Shipping:
We do ship worldwide! However, import duties, taxes, and customs fees are the responsibility of the customer. These will be determined by your local customs office.
Returns & Refunds
Due to the nature of our products we cannot accept returns and we do not offer refunds.
Damaged or Incorrect Orders:
If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours of delivery with your order number and photos, and we’ll sort it out.
We do not offer refunds or replacements for minor packaging imperfections that do not affect the product itself.