Unfortunately we do not have any samples available at the moment. This is something we are working on, so watch this space! We will keep you updated on our Instagram account @welle_essentials once they are available!
We currently have one stockist in Christchurch, New Zealand - Fresh Choice Barrington.
All of our products are breastfeeding and pregnancy friendly. We recommend speaking with your midwife / LMC / OB if you have any questions about whether they are suitable for you.
Our products are carefully made using the highest quality ingredients. Our founders, Elle & Dave follow a low carb keto lifestyle, so all of our products are keto and low carb friendly. You don’t need to be following a keto or low carb lifestyle to enjoy our products, they are perfect for everyone!
You can contact us via our Contact Us page!
We’d love to work with you! Please get in touch with us via our Contact Us page.
Unfortunately once your order is placed, we cannot guarantee that we will be able to make any amendments, due to the quick processing time of our fulfillment team. This includes changing the items you have ordered, delivery address or payment methods as our warehouse team will have already started processing your order. If you would like to change your order/amend your address please get in touch with our team at email@example.com, as soon as possible with your order number and requested amends and we will do our best to help you.
Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order. Sometimes your confirmation email can go into your spam/junk folders so please check these folders first. If you still can’t find your confirmation, please get in touch with our team at firstname.lastname@example.org and they will be able to assist you.
Sometimes your confirmation email can go into your spam/junk folders so please check these folders first. If you still can’t find your confirmation, please get in touch with our team at email@example.com
Please allow 24 hours for your tracking number to activate as the number may not be valid until your order has been scanned by the courier. If it's still not working, please contact firstname.lastname@example.org with your name and order number and we will be able to assist you further.
Some countries charge a duty or tax on packages imported from New Zealand over a certain value. If your Welle Essentials order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as Welle Essentials cannot be held responsible for any tax payments.
Due to the COVID pandemic, our couriers are reporting anticipated delays to the arrival of parcels. Our website contains our usual delivery time-frames but please be aware that it could take additional time for your order to arrive.
As we are a New Zealand based business, all payments are represented in New Zealand dollars (NZD). All payment gateways do not provide conversion transaction prices, for example if you are in America it will not show the equivalent in USD. All transactions processed on www.welleessentials.com will be charged to the customer in NZD. All currency conversions and calculations are done through our third party gateways and Afterpay (New Zealand and Australian customers only).
We accept payment via debit/credit cards, VISA, MasterCard and American Express. We also accept Afterpay for New Zealand and Australian users only. Please note- we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.
Change of Mind Returns Unfortunately we are unable to accept returns because you have changed your mind due to health regulations. Please select your items carefully and ensure that any product you purchase is right for you, based on the advice received from your healthcare provider or general practitioner. Other Returns Under compliance with New Zealand Consumer Law, Welle Essentials will repair, replace or refund products and services in compliance with Consumer Guarantees Act 1993. To be eligible for repair, replacement or refund, you must present adequate proof of purchase for the relevant product or service. We do not offer repair, replacement or refund where:
- you have changed your mind;
- you have misused the product in any way that caused the problem;
- the Consumer Guarantees Act 1993 otherwise provides that we may not offer repair, replacement or refund.