Our products are carefully made using the highest quality ingredients. Our founders, Elle & Dave follow a low carb keto lifestyle, so all our products are keto and low carb friendly. You don't need to be following a keto or low carb lifestyle to enjoy our products, they are perfect for everyone!

Unfortunately, we do not have any samples available at the moment. This is something we are working on, so watch this space! Follow our Instagram account (@welle_essentials) to keep up to date with our latest announcements!

We always recommend checking with your doctor, midwife or healthcare provider first before using any supplements during pregnancy or breastfeeding.

While some of our products contain ingredients that are commonly used during pregnancy (like electrolytes), others may contain herbs, adaptogens, or other active ingredients that should be reviewed with your healthcare professional.

If you have any questions about specific products, feel free to contact us.

Most of our products are gluten-free and keto-friendly, and we offer both dairy and plant-based options. Check individual product pages for full ingredient details.

We don’t use artificial sweeteners, colours, or fillers - just the good stuff.

We sweeten our products naturally using stevia and thaumatin, both derived from plants, to keep things tasting great without unnecessary additives..

Some of our range does contain colours, but we are always expanding our colour-free and naturally coloured options.

• Our Welle Kids range is 100% colour-free
• Our Citrus Electrolytes flavour is completely colour-free

If you have any questions about specific products, feel free to contact us - we’re happy to help!

Yes! Our Electrolytes have zero sugar and no calories, so they’re fasting-friendly.

20-30 minutes before your workout for the best energy boost.

• Whey Protein (dairy-based) is smooth, creamy, and great for muscle recovery.
• Plant-Based Protein (faba bean-based) is dairy-free, easy to digest, and ideal for vegan diets.

Our Pre (Prework Stimulant Version) contains caffeine.

You can, but it’s designed for relaxation and sleep support, so it’s best in the evening.

Yes! You can absolutely stack our products to create your own unique mix.

Some favourite combos include:

• Electrolytes + H2O Restore (for ultimate hydration & protein support)
• Lights Out Latte + Collagen Creamer (for a creamy, sleep-friendly drink)
• Premium Protein + Collagen Creamer (for extra protein & skin support)

Feel free to experiment and find what works best for you! If you need help choosing the right combo, just DM us on Instagram (@welle_essentials) or contact us.

We accept Visa, Mastercard, PayPal, and Afterpay/Klarna.

Yes! You can set up a subscription directly through our store for easy, automatic deliveries of your favourite Welle Essentials products.

You’ll have the flexibility to:

• Choose how often you receive your products
• Modify, pause, or cancel anytime
• Never run out of your go-to essentials

To set up your subscription, just select the subscription option on the product page before adding to cart.

Unfortunately, once your order is placed, we cannot guarantee that we will be able to make any amendments due to the quick processing time of our fulfillment team. This includes changing the items you have ordered, delivery address or payment methods. If you would like to amend your order or address, please contact us with your order number and we will do our best to help you.

Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order. Sometimes your confirmation email can go into your spam/junk folder, so please check these first. If you still can't find your confirmation, please contact us and they will be able to assist you.

Yes! You’ll receive a tracking link via email once your order is shipped.

We ship worldwide! Please note that import duties, taxes, and customs fees (if applicable) are the customer’s responsibility.

• New Zealand: Free shipping on orders over $150 NZD, otherwise calculated at checkout.
• Australia: Free shipping on orders over $300 AUD, otherwise calculated at checkout.
• International: Shipping rates are calculated at checkout.

• New Zealand: 1-3 business days
• Australia: 5-10 business days
• International: Varies by location (estimated at checkout)

We are a New Zealand based business, so all payments are represented in New Zealand Dollars (NZD). Any currency conversions are through our third-party gateways.

Some countries charge a duty or tax on packages imported from New Zealand over a certain value. Please check your country's tax specifications prior to placing your order, as Welle Essentials are not responsible for any duty or tax requirements.

First, please check your tracking link—sometimes delays happen.

If it’s been longer than the estimated timeframe, please contact us with your order number, and we’ll look into it!

Due to the nature of our products, we cannot accept returns for:

• Change of mind
• Not liking the flavour
• Ordering the wrong product

If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours of deliverywith photos, and we’ll sort it out.

We work with select influencers and creators who align with our brand. If you’re interested, please visit our Affiliate Program page for more information or contact us with an introduction and links to your social profiles.

Yes! If you’re interested in stocking Welle Essentials, please contact us for more information.